I wanted to give you a quick update: as of today I feel it's again a great thing for European girls to get their Nubar Diamont topcoat from feelunique.com. After receiving a bottle of the bad formula from them the last time I ordered, I contacted their customer service, a smaller debacle followed, and ultimately I got in contact with a great guy there who promised to send me a replacement bottle (or give me a refund if I had preferred that). I received it today and it was good.
Another staff member of feelunique commented in my last post about putting your hard earned money on Diamont from them, that whenever you receive a bottle which is badly formulated, just contact the customer service and they will have it replaced for you.
Thus, everything good, and Feline is a happy customer and all that, but just a heads up: order your new bottle of Diamont before you run out of your old one, just in case. I went without my precious Diamont for a couple of weeks and felt ...ugly, really. There's just no other topcoat that will cut it for me.
I want to make it clear, to get rid of any confusion, that I have nothing bad to say about feelunique.com, as a company or as a consumer oriented service. I am very happy with most of their services except for one lousy email, and I will continue to contribute to their sales with my pocket money.
But... Small debacle, you say? Yes. I have over the last couple of weeks thought about stop featuring Nubar products on this blog. It's no fun at all, since I'm a great fan of the lacquers, and it's painfully clear by now that I cherish the Diamont topcoat above all. The reason for this is that I was approached by a representative of the UK distributor, no name disclosed, who was "disappointed", and suggested that I do not blog responsibly, or offer a "well-rounded opinion". This was because I had stated the obvious: bad bottles of Diamont are still on the market. I do believe that my long time readers know that I do never compromise my integrity when it comes to truth and opinion; I have thus never lied to my readers about what I actually think of a product, a color or a collection. Also, this accusation seems extraordinarily blatant when I have done nothing than praise a Nubar product in well over 30 posts where it has been mentioned, but had nothing to do with any distributor of this brand, until they find out that I show loyalty to my readers foremost and tell them they might not get a good bottle if they buy it right now.
This is the worst kind of damage control I have ever seen from a company, and while I am sure it was all done with good intentions, the conversation that followed upon the afore mentioned post made it clear that you do not state the truth with this company, and certainly not if you would ever want to cooperate with them (why I would do that when I'm outside the UK I do not know). Therefore I can no longer show or review their products unbiased.
I am not yet completely decided on this, but any thoughts are welcome - however, if you're a sales representative: think twice before you write.
And, quick update? Um... Well.
Wow, the audacity of pissing off a supporting blogger that way... I love Nubar polishes, but obviously they need to keep their European distributors in check. If you can't write your honest opinion on you own damn blog, where else would you? My "well-rounded opinion" about this mess: you definitely deserve an apology from this guy or Nubar in general.
ReplyDeleteIt's your blog, you can post what you want. I think what would make you an "irresponsible blogger" would be if you completely ignored your bad experiences and only posted the good. Sounds like this guy is a bully and completely out of line.
ReplyDeleteI think if you love Nubar, you should keep featuring them. After all, the whole brand can't be punished (so to speak) because of one representative's foolishness, especially when Nubar's main PR group (the one based in the US) was in all likelihood, not aware of what this dude sent to you. Because wasn't he from the UK distributor, not even really from Nubar itself?
ReplyDeleteSo yeah, that's my two cents.
I, for one, am glad that you can be counted on to give your true opinion. Nubar doesn't own your blog and they have no right to so much as suggest what you ought to write about. It's your blog, write what pleases you. I would probably stop writing about them. There are many brands of nail polish out there. You don't have to put up with Nubar's arrogance.
ReplyDeleteWow, just what kind of idiots have they employed to represent their company?
ReplyDeleteI perfectly agree with DysfunctionalKid. But I have to say that I'm not surprised: the "Nubar guy" was rude and inappropriate (IMO), but in Italy bloggers and youtubers are subject to "pressure" even worse than this. Someone accepts to "sell" her blog in exchange for free products, and in the end they don't write posts but advertisements: everything from a certain brand is good, amazing, fantastic, and followers who criticize the brand or a single polish are considered as newbies or as people who cannot understand the value of a product. The large majority of bloggers or youtubers doesn't accept this kind of "agreement" and sometimes they report their bad experiences with a brand.
ReplyDeleteTo all: I'd like to be clear: the person I was in contact with is not an employee of Nubar Products, but the UK distributor. Otherwise I agree with all of your thoughts, both pros and cons in this. I do agree partly with ChaosButterfly that it's not the Nubar company's fault that the distributor in another country is unprofessional, and this is why I'm still hesitant and have a hard time deciding how to proceed. However, what happened left me with a very sour taste in my mouth. I'm sure some would think I have overreacted, but having someone telling me to edit my posts, which this person did, because they don't agree with my opinion is way out of line. Be it a distributor or the company CEO, it will still make me feel differently about a brand. Also, I'm pretty sure that Nubar US would not condone such behaviour from a distributor.
ReplyDeleteJag väntar fortfarande på min flaska eftersom mitt paket verkar ha kommit bort på vägen. Jag kontaktade Feeluniques kundtjänst och de var jättetrevliga och har skickat ett nytt paket nu. Som tur var så var min flaska fortfarande halvfull när jag beställde (i slutet av maj) och eftersom jag varit på utomlandssemester i ett par veckor nu har jag inte lackat om naglarna så ofta som jag brukar. En fråga bara, brukar du behöva tunna ut ditt Diamont när du använt det ett tag? Jag har märkt att mitt Diamont har blivit något tjockare efter ungefär halva flaskan, men jag vet inte om det är nödvändigt att tunna ut den?
ReplyDeleteHave you considered mentioning the issue to the main office for Nubar? They could perhaps provide an appropriate response to you and, more importantly, clarify to their distributors the right way to interact with bloggers, who are an important connection between Nubar and other consumers as well as being customers themselves.
ReplyDeleteI think your best response is to just keep up your great blog as usual, don´t let that idiot take away your love for polishes.
ReplyDeleteI had not heard until now that there were some bad batches of Diamont out there! I had heard so much good about that top coat that I ordered 2 bottles when I ordered the Riske Reds collection from a lady on eBay. I have seen so disappointed with the Diamont. I have used better top coats that cost 99 cents at a place we have in the states called The Dollar Store. Now I am wondering if I got spoiled from my Seche V. or have bad bottles of Diamont?
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